Our chaperone policy is designed to protect both patients and staff from abuse and to help patients to make an informed choice about their examinations and consultations.

A chaperone is a trained member of the surgery’s staff who is available to be in a consultation with you if you feel that the procedure or examination may make you feel vulnerable or uncomfortable. They are there to make you feel as safe and comfortable as possible.

No, you don’t have to have a chaperone, but they are available if you want someone in the room with you.

Preferably you can request a chaperone at the time of booking the appointment – this gives us enough time to make sure that someone will be available at the time of your appointment. But if not, you can request a chaperone at the time of the appointment – on occasion a chaperone may not be available and in this instance, we can reschedule the appointment.

If you request a chaperone at the time of the appointment, either ask a receptionist or ask the clinician – they will record your request in your notes and will organise for a chaperone to come to your appointment. 

A chaperone will enter the room discreetly and remain in the room until the clinician has finished the examination. The chaperone will normally attend inside the privacy curtain at the head of the examination couch and watch the procedure.

To prevent embarrassment, the chaperone will not enter into conversation with yourself or the GP unless requested to do so, and will not make any mention of the consultation afterwards. The chaperone will make a record in your notes after the consultation that they attended and will make a note of any problems.

No, you do not have to accept the chaperone who is offered to you, but if there is no-one else available, your appointment will have to be rescheduled for a time when another chaperone is available.

Improved Access

We are working together with other local practices to offer patients access to more appointments in the early mornings, evenings and at weekends. To find out more about these services, please contact the practice.

168 Medical Group Message

Like many practices across the country, the impact of COVID has led to unparalleled levels of demand for 168 Medical Group. We are doing all we can to ensure those with medically urgent conditions are seen on the day. To support us to help those who need it most, if you are in the early stages of an illness or have a short term minor condition, please use the self-help guides on Ask My GP or the NHS website to self-care. When you contact us, we will ask you what you’ve done to self care. With self-care, many minor illnesses can resolve without needing medical treatment from a GP.

If you still need medical help, please note that our telephone team may refer you to our physiotherapist, mental health nurse or pharmacist if your condition is suitable to be treated by one of our extended healthcare team.

Please remember that our team are here to help you. They are doing a difficult job in challenging times. Please treat them with the same level of respect as you’d expect in return.