What is Patient Access?

Patient Access is an online service which patients can register for in order to:

Patient Access is a 24 hour online service which you can access from home, work or on the movie via the free app – wherever you can connect to the internet.

Detailed Coded Record Access

You can also request access to your Detailed Coded Record which allows further access to your medical record online. This requires another form to be completed for this level of access. These requests for further access will be considered on a case by case basis by your GP. If access is agreed, this can then take up to 30 days to be added to your Patient Access account. There is an information leaflet available at reception regarding accessing records online.

The Detailed Coded Record Access forms are available at reception

This further access includes:

How to register for Patient Access

To register you will need to apply in person with 2 separate forms of identification (1 photo ID and 1 separate proof of address) and complete the ‘Patient Access Registration form’.

Examples of acceptable ID include a driving licence, passport, a recent utility bill (e.g. gas, electric, satellite, TV, phone bill) issued within the last 3 months, a bank statement, council tax bill for the current council tax year, mortgage statement.

Please note Patient Access is not available for children aged under 16 years old.

Help using Patient Access

If you require help, please check the Patient Access Support section. If you are still experiencing issues with registering your details or accessing Patient Access following registration, please contact the practice.

Download the free Patient Access app for Android or IOS

168 Medical Group Message

Like many practices across the country, the impact of COVID has led to unparalleled levels of demand for 168 Medical Group. We are doing all we can to ensure those with medically urgent conditions are seen on the day. To support us to help those who need it most, if you are in the early stages of an illness or have a short term minor condition, please use the self-help guides on Ask My GP or the NHS website to self-care. When you contact us, we will ask you what you’ve done to self care. With self-care, many minor illnesses can resolve without needing medical treatment from a GP.

If you still need medical help, please note that our telephone team may refer you to our physiotherapist, mental health nurse or pharmacist if your condition is suitable to be treated by one of our extended healthcare team.

Please remember that our team are here to help you. They are doing a difficult job in challenging times. Please treat them with the same level of respect as you’d expect in return.