What to do when the surgery is closed

Your GP team is responsible for providing care to you during normal working hours – Monday to Friday 8.00am to 6.30pm (excluding bank and public holidays).

When the surgery is closed you can see a GP (or other clinician) via 111 – telephone or online calls are free from landlines and mobiles. This is provided by Severnside Integrated Urgent Care Service (previously the GP Out-of-Hours). It is for urgent problems but not for emergencies.

To find out more about Severnside IUC and what to do when the surgery is closed, visit the SevernSide Integrated Urgent Care Service website and download the Severnside IUC Patient Leaflet.

If you have a medical emergency, you should call 999 or visit your nearest Emergency (A&E) Department, day or night. Weston Hospital A&E is open from 8am until 10pm, 7 days a week. The nearest A&E when Weston is closed is Bristol Royal Infirmary (Bristol) or Musgrove Park (Taunton).

Clevedon Minor Injury Unit (MIU)

Clevedon Minor Injury Unit (MIU) offers treatment for adults and children over three years of age for a wide range of minor injuries.

Provided by North Somerset Community Partnership (NSCP), you can drop in with no appointment necessary. All patients are seen by an Emergency Nurse Practitioner (ENP).

Visit https://www.nbt.nhs.uk/our-services/a-z-services/emergency-zone/clevedon-minor-injury-unit-miu where you can find out more information about the Clevedon MIU, the opening hours, the location and how to contact them.

168 Medical Group Message

Like many practices across the country, the impact of COVID has led to unparalleled levels of demand for 168 Medical Group. We are doing all we can to ensure those with medically urgent conditions are seen on the day. To support us to help those who need it most, if you are in the early stages of an illness or have a short term minor condition, please use the self-help guides on Ask My GP or the NHS website to self-care. When you contact us, we will ask you what you’ve done to self care. With self-care, many minor illnesses can resolve without needing medical treatment from a GP.

If you still need medical help, please note that our telephone team may refer you to our physiotherapist, mental health nurse or pharmacist if your condition is suitable to be treated by one of our extended healthcare team.

Please remember that our team are here to help you. They are doing a difficult job in challenging times. Please treat them with the same level of respect as you’d expect in return.