Interpreting service

The clinicians and staff at the practice have access to a telephone interpreting service. It generally only takes a moment to get an interpreter on the line. You should ask for an interpreter if you need one. You should not need to bring a family member with you to translate if you do not wish to.

If you need access to a British Sign Language interpreter, we can arrange this for you. Please let us know in advance so we can ensure you have access to this. You can use AskMyGP to request this.

168 Medical Group Message

Like many practices across the country, the impact of COVID has led to unparalleled levels of demand for 168 Medical Group. We are doing all we can to ensure those with medically urgent conditions are seen on the day. To support us to help those who need it most, if you are in the early stages of an illness or have a short term minor condition, please use the self-help guides on Ask My GP or the NHS website to self-care. When you contact us, we will ask you what you’ve done to self care. With self-care, many minor illnesses can resolve without needing medical treatment from a GP.

If you still need medical help, please note that our telephone team may refer you to our physiotherapist, mental health nurse or pharmacist if your condition is suitable to be treated by one of our extended healthcare team.

Please remember that our team are here to help you. They are doing a difficult job in challenging times. Please treat them with the same level of respect as you’d expect in return.