Protecting your Information, Confidentiality and Information Sharing

The information we hold about you is solely for the purpose of caring for your health and will only be seen by those who need to. There is a possibility of patient information being used by other organisations for the purpose of managing your care or the management of health care services. In addition, recent changes to IT and NHS policy have made it possible to share information with other healthcare professionals e.g. hospitals.

NHS supplementary Privacy Notice for Coronavirus (Covid-19): https://digital.nhs.uk/services/summary-care-records-scr/scr-coronavirus-covid-19-supplementary-privacy-notice

Summary Care Record

Please ask at reception for more information on the Summary Care Record (national scheme) and Connecting Care (local scheme across Bristol, South Gloucestershire, North Somerset). You have the right to opt out of information sharing. We have a legal duty to keep confidential all the information held about you. The obligations the NHS has, together with the rights that every individual enjoys, are set out in the Data Protection Act 1988. If you have any questions about patient confidentiality please contact the Practice Manager. Protecting your personal information is of paramount importance.

Information about accessing your health records can be found here. Please also download this Patient Leaflet which has information you need to be aware of before requesting access to your records. If you wish to access your records, you will need to fill in these forms: Option 1 and Options 2 and 3. This letter explains these options.

168 Medical Group Message

Like many practices across the country, the impact of COVID has led to unparalleled levels of demand for 168 Medical Group. We are doing all we can to ensure those with medically urgent conditions are seen on the day. To support us to help those who need it most, if you are in the early stages of an illness or have a short term minor condition, please use the self-help guides on Ask My GP or the NHS website to self-care. When you contact us, we will ask you what you’ve done to self care. With self-care, many minor illnesses can resolve without needing medical treatment from a GP.

If you still need medical help, please note that our telephone team may refer you to our physiotherapist, mental health nurse or pharmacist if your condition is suitable to be treated by one of our extended healthcare team.

Please remember that our team are here to help you. They are doing a difficult job in challenging times. Please treat them with the same level of respect as you’d expect in return.