Faster and easier access to your doctor through askmyGP

We are delighted to have launched a new service called ‘askmyGP’ – a fast and easy way to contact your GP.

Our current situation

Like many practices across the country, the impact of COVID has led to unparalleled levels of demand for 168 Medical Group. We are doing all we can to ensure those with medically urgent conditions are seen on the day. To support us to help those who need it most, if you are in the early stages of an illness or have a short term minor condition, please use the self-help guides on askmyGP or the NHS website to self-care. When you contact us, we will ask you what you’ve done to self care. With self-care, many minor illnesses can resolve without needing medical treatment from a GP.

If you still need medical help, please note that our telephone team may refer you to our physiotherapist, mental health nurse or pharmacist if your condition is suitable to be treated by one of our extended healthcare team.

Please remember that our team are here to help you. They are doing a difficult job in challenging times. Please treat them with the same level of respect as you’d expect in return.

Faster and easier access to your doctor through askmyGP

We are delighted to have launched a new service called ‘askmyGP’ – a fast and easy way to contact your GP.Wherever you are, you can request help from a clinician via your computer, tablet or smart phone. You will have the option to request email advice, telephone help or a face-to-face appointment.‘askmyGP’ also enables you to see when your usual GP is working so you can request help from specific individuals. We respond in working hours between 8am and 5pm Monday to Friday.To use askmyGP, click on the logo on the right. If you have not already done so, you will need to register to use it and the system will guide you through a simple set-up process. If you require more assistance in setting up an askmyGP account, visit the help page About askmyGP.

Appointments with other health professionals

There are different ways of making an appointment to see a nurse or heathcare assistant either by phone or online.

Other online services offering healthcare

You can now access a range of different healthcare services online. We’ve put together a list of useful ones that will help you with a number of tasks such as accessing your medical records, ordering a repeat prescription, finding out about pharmacy services as well as general information about health and wellbeing, fitness or diet. Click here to see a full list of online healthcare providers.

Improved Access

We are working together with other local practices to offer patients access to more appointments in the early mornings, evenings and at weekends. To find out more about these services, please contact the practice.

COVID Boosters

We are currently receiving a large number of questions regarding COVID 19 boosters.

We would like to assure all our patients that we will contact you when it is your turn to be vaccinated. As with the original vaccination programme, patients will be called for the vaccine in order of priority.

Please don’t get in touch with us about your vaccine unless you have received our invite to book. If you have not received an invite, please wait for us to make contact with you, we will be in touch when we are able to vaccinate you.