What our patients say

“I am really pleased with the service I receive from 168 Medical Group, from the admin staff through to the doctors. I appreciate how busy they are and under pressure to achieve, but they always listen to what you say. I have never had an issue with appointments, nor the treatment I have received. Excellent service.

“.. and it makes it more convenient having a pharmacy ‘in store’. Highly recommended. A caring surgery who put their patients first.”

“I have recommended the practice to several friends as I have always had superb care for the 30+ years I’ve been registered there. The practice really cares about its patients and this seems to be rare at other practices, from what others tell me. Dr Beaumont and Dr Birkett are both absolutely great.”

“Very impressed with the response and service I have received today. Thank you Dr Bowers.”

“The two ladies working this afternoon were fab! Very polite, very helpful & happy. I was in the waiting room for an hour just watching how great they were. Their names were Tina & Anne. They should be on reception all of the time! Thank you!”

“In the last couple of weeks I have twice been into the surgery to make appointments. Both times Sue was on the desk. Despite some challenging situations she remained patient, polite and professional. She was very helpful to me and I found her friendly and a pleasure to deal with.”

168 Medical Group Message

Like many practices across the country, the impact of COVID has led to unparalleled levels of demand for 168 Medical Group. We are doing all we can to ensure those with medically urgent conditions are seen on the day. To support us to help those who need it most, if you are in the early stages of an illness or have a short term minor condition, please use the self-help guides on Ask My GP or the NHS website to self-care. When you contact us, we will ask you what you’ve done to self care. With self-care, many minor illnesses can resolve without needing medical treatment from a GP.

If you still need medical help, please note that our telephone team may refer you to our physiotherapist, mental health nurse or pharmacist if your condition is suitable to be treated by one of our extended healthcare team.

Please remember that our team are here to help you. They are doing a difficult job in challenging times. Please treat them with the same level of respect as you’d expect in return.