Consent Policy

It is important that during the course of any treatment or advice you receive at the practice you understand the nature, purpose and risks associated with any proposed care plan or advice. The practice staff will inform you of these during your consultation. If you are ever unsure about the nature, purpose or risks associated with what is being discussed then please do not hesitate to ask for further clarification. If you require additional assistance, for example an interpreter, additional advice or illustrations, then please do not hesitate to ask your clinician or the practice manager.

168 Medical Group Message

Like many practices across the country, the impact of COVID has led to unparalleled levels of demand for 168 Medical Group. We are doing all we can to ensure those with medically urgent conditions are seen on the day. To support us to help those who need it most, if you are in the early stages of an illness or have a short term minor condition, please use the self-help guides on Ask My GP or the NHS website to self-care. When you contact us, we will ask you what you’ve done to self care. With self-care, many minor illnesses can resolve without needing medical treatment from a GP.

If you still need medical help, please note that our telephone team may refer you to our physiotherapist, mental health nurse or pharmacist if your condition is suitable to be treated by one of our extended healthcare team.

Please remember that our team are here to help you. They are doing a difficult job in challenging times. Please treat them with the same level of respect as you’d expect in return.